Appearance

Image matters!

When an applicant comes to interview for a job, they make an instant impression.

DRESS CODE

A dress code is set of standards regarding what is appropriate to wear at work. Ask your supervisor for the dress code before starting your job.

Different kinds of dress codes include:

Streetwear

Casual 

Business casual

Business formal

Uniform

Ask yourself these questions:

• Is my outfit appropriate?
• Does my clothing fit properly?
• Do my clothes match?
• Are my clothes clean?
• Do my clothes smell clean?
• Are my clothes wrinkle-free?
• Are my clothes stain-free?

HYGIENE

You should be clean and neat at work each day and you should not smell.

Ask yourself these questions:

• Did I shower?
• Did I put on deodorant?
• Did I brush my teeth?
• Did I comb my hair?
• Do I have clean fingernails?

1) Save the template Appearance to your Job Skills Folder under "Keeping a Job". 
2) Complete the template to identify appropriate dress for different work environments.

RESOURCES

www.do2learn.com

Social Interactions

SUPERVISORS

A supervisor is a person in charge. They have special skills and knowledge to lead others. The duties of a supervisor include the following:

• Training
• Observing
• Contacting employees
• Giving praise and criticism
• Assisting when others need help
• Interviewing, hiring, firing
• Checking timesheets

1) Download and save Supervisor Interactions to your Job Skills folder under "Keeping a Job". 
2) Review the document and then print a copy to put into your portfolio.

Supervisor Interactions Visual

CO-WORKERS

A co-worker is someone you work with or near in your job. In order to be successful in your job, you need to get along with your co-workers. Examples of how to get along with your co-workers include the following:

• Assist when help is needed
• Accept the ideas of others
• Respect personal space and property
• Select appropriate conversational topics
• Be friendly, appropriate and respectful

1) Download and save Co-worker Interactions to your Job Skills folder under "Keeping a Job". 
2) Review the document and then print a copy to put into your portfolio.

Co-worker Interactions Visual 

REFERENCES

www.do2learn.com

Customer Service

Customers are people who buy something from a company.

Customers want to:

• Find what they are looking for
• Pay a certain price
• Be treated in a friendly and respectful manner
• Get what they want quickly
• Have the product work

KEEP THE FOLLOWING IN MIND WHEN PROVIDING CUSTOMER SERVICE:

1) Think like the customer.

     

     How would you feel if:

               you could not find something?

               you had to pay more than you thought?

               an employee was rude to you?

               you had to wait a long time?

               you bought something that did not work?

2) Look for signs that show how a customer is feeling.

      

     Determine if they feel:

               Satisfied

               Frustrated

               Confused

               Disinterested

               In a hurry

3) Apologize if you make a mistake, even if it is not your fault.

 

4) Remember “The customer is always right”.

          Keep your opinions to yourself.

Do not tell a customer they are wrong.

Do not argue with a customer.

Try to help the customer no matter what they ask.

Stay calm, even when someone is being rude.

5) Ask for help.

6) Put on a happy face.

1) Download and print the Customer Service Quiz.

2) Take the Quiz.

3) Download and print the Customer Service Answer Key.

4) Compare your quiz answers to the answer key.

Customer Service Quiz Visual



RESOURCES
www.do2learn.com

Coping Strategies

Coping Strategies

Stress can be caused by anything that makes you feel physical or mental tension.

Coping strategies help you manage your stress.

1) Find coping strategies that work for you. 

2) Identify where you can use your coping strategies.

3) Write out your coping plan and keep it available.

4) Practice and learn your coping plan.

5) Relax during your breaks.

SIGNS OF STRESS

• Sweating
• Body aches or pains
• Muscle tension
• Increased heart rate
• Upset stomach
• Poor sleep
• Hyperactivity
• Headache
• Shallow breathing
• Loss of appetite
• Increase in appetite
• Inability to concentrate

TRIGGERS

Physiological

Social

Environmental

Thought

COPING STRATEGIES

• Situational Stories
• Story cards
• Thoughts and feelings organizers
• Deep breathing
• Muscle tension and release exercises
• Visualization/Imagery exercises
• Music or audiobooks
• Earplugs or headphones to block out sound
• Squeeze a stress ball or hand grip
• Exercise
• Stretching
• Counting
• Talk to a friend
• Write
• Draw
• Do a hobby
• Make lists
• Get organized
• Create a self-calming statement

           

1) Print and complete the Identify Your Triggers worksheet.

2) Print and complete the My Triggers Scale worksheet.

3) Print and complete the What Relaxes You worksheet.

4) Download and save the Volcano Scale to your Job Skills folder under "Keeping a Job". Print a copy for your reference.

5) Download and save the Coping Story Cards to your Job Skills folder under "Keeping a Job". Print a copy for your reference.

6) Download and save the Coping Strategies assignment to your Job Skills folder under "Keeping a Job". Use the information from the previous documents to complete the assignment electronically. Print a copy when you are done.

Coping Strategies Visual

What Relaxes You Visual


RESOURCES
www.do2learn.com

Job Responsibilities

Every job has certain expectations.

You must meet those expectations in order to keep your job.

Being responsible and acting professionally will allow you to achieve success as an employee.

TOPICS TO KNOW ABOUT PRIOR TO STARTING A NEW JOB:

Clothing

Food

Belongings

Transportation

Schedule

JOB RESPONSIBILITIES INCLUDE MANAGING THE FOLLOWING:

Time management and organization

Arriving and leaving

Following a work schedule

Completing work on time

Break time

Areas of work

Requesting time off

1) Download and save Job Responsibilities to your Job Skills folder under "Keeping a Job". 
2) Review the document and then print a copy to put into your portfolio.


RESOURCES
www.do2learn.com

Task List

A task list should answer the following questions:

• What tasks am I supposed to be doing?
• How many tasks do I have to do?
• When am I finished with my tasks?
• What will I do next after I am finished with that task?

1) Download the document Task List and Taking Initiative to your network drive under Work Based Learning.

2) If applicable, locate the task list that the job coach has provided to you for your current job.

3) Complete the first section by making a list of the tasks you are required to complete at work in the correct order.

4) Complete the second section by making a list of the tasks that you could complete when you have accomplished all of your regular tasks in order to demonstrate initiative at your worksite.

Bullying and Harassment

Bullying and/or harassment can happen anywhere—in work, school, cyberspace, neighborhoods, and within personal relationships. 

BULLYING is often defined as repeated negative and unwanted actions toward a victim over time. 

Bullying can come in many different types and some types are illegal.

HARASSMENT is an offensive and unwanted action that is directed towards someone because of their disability, ethnicity, religion, national origin, gender, age, sexual orientation, or another legally protected status. 

Harassment is illegal. 

If you feel that you are a victim of bullying and/or harassment:

• Talk to someone you trust.
• Know the types of bullying and harassment and examples of each.
• Understand why some people bully and harass others.
• Create a response plan if you are bullied and/or harassed.

            What to do and say when you are bullied.
            Where to go.
            Who to tell.

• Develop coping strategies to help you deal with bullying and/or harassment.
• REMEMBER! It is never your fault if you are the victim of bullying or harassment.

1) Download and save Bullying and Harassment to your Job Skills folder under "Keeping a Job". 

2) Review the document and then print a copy to put into your portfolio.



1) Download and save Is This Bullying? scenarios to your Job Skills folder under "Keeping a Job".

2) Review the scenarios and the answers provided and then print a copy to put into your portfolio.

RESOURCES

www.do2learn.com