Customer Service

Customers are people who buy something from a company.

Customers want to:

• Find what they are looking for
• Pay a certain price
• Be treated in a friendly and respectful manner
• Get what they want quickly
• Have the product work

KEEP THE FOLLOWING IN MIND WHEN PROVIDING CUSTOMER SERVICE:

1) Think like the customer.

     

     How would you feel if:

               you could not find something?

               you had to pay more than you thought?

               an employee was rude to you?

               you had to wait a long time?

               you bought something that did not work?

2) Look for signs that show how a customer is feeling.

      

     Determine if they feel:

               Satisfied

               Frustrated

               Confused

               Disinterested

               In a hurry

3) Apologize if you make a mistake, even if it is not your fault.

 

4) Remember “The customer is always right”.

          Keep your opinions to yourself.

Do not tell a customer they are wrong.

Do not argue with a customer.

Try to help the customer no matter what they ask.

Stay calm, even when someone is being rude.

5) Ask for help.

6) Put on a happy face.

1) Download and print the Customer Service Quiz.

2) Take the Quiz.

3) Download and print the Customer Service Answer Key.

4) Compare your quiz answers to the answer key.

Customer Service Quiz Visual



RESOURCES
www.do2learn.com